HERITAGE BASKETS

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Payments

Payments can be made through MoneyGram, Western Union Visa, MasterCard, PayPal and Bank Transfers

To determine when you will receive your order, Kindly note that credit card authorization and verification must be received before.

 

Shipping

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  • You will receive an email notification with your tracking number as soon as your package ships.
  • Estimated shipping time is 3 – 7 days for all shipments around the world using DHL secured shipment services.
  • You will receive an email notification with your tracking number as soon as your package ships.
  • For most countries, we now use DHL which will make transit times for shipping much faster than Ghana Post – whom we used to use.
  • Your baskets will be placed inside a poly woven sack, which will then be wrapped in cardboard and wrapped again with a DHL packing tape
  • We often pack our baskets in a compressed state as pictured below. This does not hurt the basket as they are very robust, and sample pictures will be included in the box showing you how to reshape the basket in few minutes.
  • Our packages are prepared so to avoid possible damages but please remember to sign unchecked if the parcel has been clearly damaged during transi

Unforeseen Shipping Issues and custom charges

From the time your package leaves Heritage Baskets Hub until it is delivered to your doorstep, all shipping liability lies with DHL Worldwide Express services in your country. Some countries might be subject to customs and taxes upon delivery. Please check with your DHL express services in your country before your order.

 After the package is marked as delivered by the courier, packages become the customer’s responsibility. Heritage Baskets Hub cannot provide refunds for lost or stolen packages post-delivery. Missing packages claims must be filed by the customer. In the rare case of missing parcels, please contact us via our contact page form.

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